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Эксперт по сопровождению клиентов/ Customer Care Manager

#9530794, Добавлено: 25.11.2021 0
Договорная
Тип объявленияБесплатное
Занятость
Полная
График работы
Полный день
Опыт работы
Без опыта

Эксперт по работе с клиентами или Customer Care ManagerСердце наших клиентов, их поддержка, ответы на вопросы. Помощь менеджерам по продажам в решении вопросов клиентов.Результат - спокойные клиенты.Что важно: опыт работы с клиентами в поддержке, стрессоустойчивость в направлении желания решить ситуацию, понять, что клиенту нужно и помочь решить вопрос.Ищем на частичную занятость (part-time) и на full time, оформление по ТК РФАнглийский: от Intermediate, B2Part time: 50 000 руб. Full time: от 90 000 руб.// gross Your tasks: Be part of the team launching the Russian market - localizing customer communication and adapting internal processes Be accountable for the recruitment, onboarding, training and happiness of tutors Respond to all inquiries coming from the tutors (technical issues, invoicing requests, tutor change, additional subjects…) - all via WhatsApp, calls & e-mails Organize workshops to onboard, train and update our community Proactively contact the tutors to increase engagement with our customers, improve their teaching skills and ensure overall satisfaction Ensure best practice exchange and communication within the community For more senior profiles: possibility to lead a team of Tutor Recruitment Managers Who you are: Hands-on mentality: You help and show a high degree of initiative and responsibility **Solution-oriented: **You are creative and always have the right solution ready for all problems and the skills to implement them operationally **Organizational talent: **You know how to structure yourself and keep a cool head and the overview even in stressful moments Communicative: You like to communicate and you can put yourself in the shoes of every customer and you will patiently find the right solution for every problem and thus put a smile on our customers’ faces **Teamplayer: **You love working in a team and especially with many people, share your knowledge and infect others with your motivation Russian is your mother tongue and you are familiar with the Russian school system. You have a full-time work permit for Austria. What we offer you: A unique opportunity to be an early member of a rapidly growing team with a fast-track career opportunity An exciting and flexible startup atmosphere with highly motivated, young and open-minded colleagues Flexible working hours, partly from home and in our modern office Team events on a regular basis Coffee/ tea in beautiful office "We Work", Belorusskaya International surrounding with private courses to improve your language skills



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Контактное лицо: Татьяна Шмигалева
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